Our Seal of Quality carries our motto and symbolizes our promise to you: Quality in a big way. And we don’t mean just the quality of our products. It is our goal to provide the very best in customer service and satisfaction. If you are ever unhappy, for any reason whatsoever, with anything about your Big Ol’ Boy experience, send me an email and I promise to make it right. We want to create not only products people will enjoy, but also a family of satisfied customers who will come back again and again.
— John March, President